QMP 8.3 Nonconformance, OFI, and Deficiency Procedure

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PURPOSE and SCOPE

To define the responsibilities and describe the methods and documents used by the Project Team for Opportunity for Improvement (OFI), Non-conformance (NC), and Deficiency investigation and reporting process.

Note that this version of Deficiency-Non-conformance is directed at Construction Management or General Contractor Companies that utilize subcontractors.  This procedure must be efficient and effective.

This procedure applies to the project activities required in recording, tracking and resolution from the following monitoring activities:

      • Field inspection – yielding findings of Non-conformances and/or Deficiencies
      • Auditing – yielding findings of Non-conformance and/or Opportunities for Improvement
      • Highlighted text is provided for training sessions.
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QMP 5.6 Request for Information

Purpose
To define the responsibilities and describe the methods and documents to review and process a Request for Information (RFI).

Scope
This procedure applies to questions, conflicting information, problems or lack of clarity that may occur with design drawing and specification documents that require clarification or resolution by the Design-Bid-Build Owner’s Rep or the Design-Build design consultant.